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Horsehair jewellery and painting galleries/ SHOP

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Delivery

Items are posted priority  shipment with The French postal service.
Uk and Europe generally arrive within  3 to 5 days.
US and Australia should arrive within 14 days.
All items are boxed in a leatherette presentation case  which is included in the shipping price.


Refund policy

Please check items on arrival. If there is a problem please contact me immediately. Any problems can be resolved through communication. 

If you are not completely satisfied with your item(s) for any reason, you may return your order within 28 days from the date of shipment for a refund .
As all my items are custom made to order any refund will be minus the cost of any materials that have had to be specially ordered in, this INCLUDES GOLD but not silver .
 Buyer is responsible for return shipping charges unless the item purchased is at my fault (incomplete shipment/wrong item shipped/faulty item).

Items must be returned in unaltered condition and properly protected against shipping damage. A full refund less shipping cost/ cost of any specially purchased materials will be issued for undamaged items upon receipt.

Defective products may be returned for free replacement ,repair or full refund within 28 days from the date of shipment.
Free repair is available for the first 60 days from receipt of shipment, the purchaser is responsible for postage charges after the first 28 days.