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Customer satisfaction is extremely important to me.
If you are in any way unsatisfied or there is a problem with any item please get in touch to discuss and I will do my best to make it right.
In the case of custom made pendants please understand that they are all hand crafted and as such are not *exact* replicas of your horse/dog/pet.
I do my very best to create a close likeness from the photographs provided and as such its important to provide photos that are a good representation of your pet.
If you are unsatisfied with the finished item then its always possible to make changes if you are able to be specific about what needs changing.